Terms & Privacy Policy

Refund Policy

  1. In the event of being unsatisfied with the quality of the product, please contact us by email within 28 days of receiving the product for a full refund. Import duties are non-refundable.
  2. If the product is defective or damaged there is a full warranty period of 1 year.

Currencies

All products are priced in Great British Pounds (sterling).

Billing Information

  1. Payment must be received from the customer before any goods are dispatched.
  2. Sweet Health reserves the right to select and modify acceptable payment methods.
  3. Sweet Health reserves the right to refuse or cancel any order or service at our discretion.
  4. The customer agrees to ensure that all account information is up to date and relevant. Sweet Health is not responsible for delays or additional costs caused by inaccurate information.
  5. In the event that the Customer's order or service is cancelled, limited or halted, Sweet Health will endeavour within reasonable limits to contact the Customer to explain the situation.

Condition of Use

  1. Products sold by Sweet Health may cause sedation or stimulation. Do not drive or operate dangerous machinery if you feel tired after taking these products.
  2. Products sold by Sweet Health may conflict with your prescription medications. Sweet Health does not recommend combining our CBD products with prescription medications until you are sure there will be no conflict.
  3. The suggested usage refers to adults only.

Security

Sweet Health uses SSL (Secure Sockets Layer) on all pages - this is to protect your personal details, including your physical address and email address.

Delivery Policy

UK orders are sent Next Day Special Delivery, First Class Signed for or Second Class Signed For depending on service purchased. Expected delivery time can vary between service. Delivery timelines are indicative and not guaranteed - please contact us if you're having issues with a delivery and we will do everything in our power to rectify.

International orders are sent Airmail Signed and Tracked or by courier. Expected delivery times can vary due to local customs processes.

Items are shipped Monday to Friday inclusive.

Sweet Health cannot and does not take responsibility for customs fees, customs delays and other customs problems.

Sweet Health does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.

Products & Services

  1. Sweet Health reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.
  2. Sweet Health cannot be held accountable for any variation in the colour, smell or flavour of our products. Our products are natural products, and are therefore subject to natural variations.
  3. We reserve the right, but are not obligated, to restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

Pricing

  1. All prices found on the Sweet Health website include any relevant taxes imposed by the government.
  2. All prices and information present on the Sweet Health website, and any literature derived from it, has been compiled with the greatest of care. However, Sweet Health does not guarantee all information is accurate or current.
  3. No information supplied by Sweet Health should be taken as advice or medical knowledge, it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk. Further, our products are not sold to cure or assist any medical condition.
  4. Sweet Health reserves the right to modify prices without a period of notice.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their "Personally identifiable information" (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize users' experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use "cookies"?

Like nearly all websites online we use cookies. Cookies are tiny text files which are stored on your computer. Cookies are useful for remembering whether you've visited the site before and so remembers your log in details, or your name and address from a previous order.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word "Privacy", and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By emailing us
  • By logging in to their account

How does our site handle do not track signals?

We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioural tracking?

It's also important to note that we do not allow third party behavioural tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • Within 7 business days

We will notify the users via in site notification

  • Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Legal Considerations

Love CBD LTD abides by UK and EU law. Please see here for our legal disclaimer.